CONTACT US
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Email: [email protected]
FAQs
Orders can be placed at anytime, however
Orders placed before 1pm pst typically will be sent out same day.
Orders placed after 2pm pst will be sent out the following day.
Orders placed on the weekend, will be sent out the following monday
Our live chat hours are monday to friday 9am to 6pm
All prices are subject to change with out notice.
No credit will be applied for past or recently placed orders.
First come, first serve. While supplies last.
Becoming a member is free and easy.
To create an account, simply click on ‘my account’ on the header menu. If you are using a mobile device, click on the drop down menu to select ‘my account.’
Simply enter your email address and password under registration.
We require age verification from all new members and you must be able to provide a government-issued photo id such as a drivers license, passport, or bc id.
Please send a photo of your id to our email at [email protected]
Clients can expect a response about any feedback you have within one business day (usually much sooner). We will answer all emails in the sequence they are received so there is no need to send several emails regarding the same subject.
Please contact us on live chat for a quicker response.
We do not have a minimum order, however orders less than $150 will be charged a flat rate of $25 for shipping.
Sorry, we only ship to Canadian addresses.
All consumable purchases are final, no refunds or exchanges. Non-consumable related issues will be looked at case by case.
We understand that most people require discretion. So, we use generic bubble mailers to package items. We then vacuum seal and bubble wrap the contents for maximum discretion, protection and to seal in the freshness. There is nothing written on the outside of the envelope that would advertise that you are taking medical marijuana so no nosy neighbors would know it is anything other then a regular package from the post office.
It all depends on your location in canada. We send all items via xpresspost. Under normal circumstances your package is expected to be delivered in two to three business days. If you live in a poorly connected rural location, occasionally it may take a day or two longer. Remember these are all estimated time frames as once it is in the couriers hands, sometimes schedule does not go accordingly. There are many things that might affect courier time like covid, weather conditions, and holiday seasons.
We create your tracking number in-house to provide you the most efficient service.
However your tracking number will always update by 7:30pm – 8pm eastern time ontarios that is when we drop off your package at the local post office. There will be times when tracking number will be updated at a later date even though it has gone through the courier system. Please give it some time to update.
FAQs
Currently, we accept email transfers & bitcoin.
This issue happens quite often. If you send an interact email payment to us, but have no received a confirmation email and your order is still on hold, it can be one of the following.
Give it a few hours, or contact us via live chat. Its possible that your order has not been processed by the ganja west team yet. Any orders placed after 6:00 pm pst will be processed the next day. Or chances are your payment has not made it through. It happens often that we just did not receive. Often time our email is spelled wrong. Please check the spelling of our email, it should be [email protected] if all the above check out, then you must check with your online banking. It can be an issue on your banking end. Weekend ordering are processed on sundays.
At dankbud, safety and quality are paramount. We do not drop packages off to be shipped from friday to sunday as canada post does not move packages on weekends. We do this to avoid your package sitting in an uncontrolled warehouse over the weekend.
Dankbud assumes no responsibility for lost orders due to:
Wrong address provided by the customer (including typos or auto-correct errors)
Customer change of address / residence
Theft after delivery
Package being rejected upon delivery (by doorman or other)
We no longer use a return address. Packages with incomplete/ incorrect addresses (missing unit #) will be undeliverable by canada post and not returned to us. No refunds or replacements will be given for this mistake.
Please make sure you enter in your correct address.
Contact us immediately for corrections before paying.
Signature is not required but we do have the option for you. However if you wish to do so, we are not held liable once your tracking shows “delivered”.
Some customers ask for the safe drop delivery option. Please understand that if we do select this option that we can no longer ensure your product in the event of a loss.
However, we do continue to ensure and cover the “do not safe drop” delivery option.
Please let us know which delivery option you would like and we will be happy to send it the way you would like!
Unfortunately, we experience much higher % of postal thefts when shipping to northern quebec and nunavut. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.
There could be a number of reasons, shipping carrier could have entered the wrong postal code as they see a significant amount of packages everyday
The information you provided us was incorrect, please double check your shipping information and make sure that the information provided is correct.
This may cause a delay in an additional 1-2 business days (note we do not issue refunds if you provide us with the wrong delivery address)
If your package does not arrive 2 days after the expected shipping carrier stated delivery date, contact us through email
We will then file an trace with shipping carrier in an attempt to locate your package
Once a trace has been filed it may take anywhere up to 5 business days, if the trace is successful the package will be enroute to you. However if the package cannot be located, we will send you a 1x replacement of up to $500.
We cannot issue refunds due to the lateness of the package as that is solely due to shipping carrier and is not within our control.
We are not responsible for lost or stolen packages once shipping carrier marks the tracking “delivered”.
We do not offer postage refunds if your order arrives late due to any postal issues.
Here are 2 likely scenarios:
1. The postal worker put it in the wrong mailbox, or
2. What often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.
If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. We will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge (up to $125).
From post office
The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf; their community mail box for the item or parcel compartment key; around their property to see if the item was left in a safe location or in a mailbox attached to their home.
In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”
We will email you your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the post office’s website.
Please wait till the end of day and your tracking number should appear correctly. If it does not, please email: [email protected]
Please check your email closely. Once your order is shown completed and we have created a tracking number for your order.
